Choose a plan that's right for your business
Frequently Asked Questions
When do I consume my email credits?
You consume your email credits when an email search returns a valid email with an accuracy score higher than 75%.
How is duplicate email search handled?
No, we keep track of every email you find since the creation of your account. You only consume your email credits when you find an email for the first time.
What if I find inaccurate emails ?
Our system is not error free and has a success rate of 85%. You can always report inaccurate emails to us. For this purpose your need to contact us at email@example.com and explain how you think the returned emails are inaccurate (e.g. Bouncing rate). Your email credits will be reimbursed if we are convinced that it's the case.
What happens when I upgrade my account's subscription?
When you upgrade your account's plan, your last subscription will be canceled and your emails credits will be upgraded immediately. The remaining email credits from your last subscription are not lost and will rollover to your new subscription credits.
This also applies when you downgrade your account.
Do credits expire when the monthly plan renews?
Subscription credits do not expire as long as you have a membership, each subscription plan allows you to hold onto unused credits so that you may use them when the time is convenient. These stored credits are "rolled over" to your next billing cycle, either monthly or yearly.
When and how can I cancel my monthly subscription?
You can cancel your subscription anytime, even during the first month. Your subscription can be cancelled manually from your account settings.
How can I add a team member to my subscription?
You can add a team member to your subscription from your team settings at https://www.skrapp.io/app/settings/team.
How are credits used by a team?
When you add team members to your subscription team, they share with you the same credits you have on your account balance. For example, if your balance of credits is 100/1000 and add a team member, the balance of your team member will be updated to 100/1000. If you or your team member use 1 credit, both of your balances will be updated to 101/1000.