Frequently Asked Questions

How does the search engine work ?

Our algorithm indexes public web pages and simulates emails based on companies email patterns. It also checks the existence of the simulated emails by interacting with email servers.

How does the Chrome extension work ?

The Chrome extension is an easy to use tool that integrates with your Linkedin user interface. After installing it, you will notice three new buttons added to your Linkedin pages - "Find email" button on Linkedin prospects, this enables you to find an email starting from a prospect's profile page, and save profile information within one of your Skrapp lists - "Export results" button on Linkedin search pages, this finds email addresses of the profiles returned in your search results, and save it in addition to profile information within downloadable Excel and CSV spreadsheets or Skrapp lists - "Export members", does the same as the search results export button for a given group members.

Is it free ?

Yes, a free plan is available for Skrapp users offering 200 emails/month.

How can I get more email credits ?

If your email credits have expired, you can upgrade to one of our business plans starting from $36/month and 1,000 emails/month.

Or purchase a One-time package starting from $10 for 200 email credits.
If you are seeking a customized plan or package, please contact our sales staff at

When do I consume my email credits ?

You consume your email credits when an email search returns a valid email with an accuracy score higher than 65%.

Do I consume my email credits when I search for a prospect's email twice or more ?

Yes. However, you can use the "Clean duplicates" feature to get your lost email credits back and get rid of duplicate prospects in your lists.

What happens to my billing amount if I upgrade my account plan ?

Skrapp prorates subscription costs, for example, say a customer is billed on the 1st of each month for a Starter plan. In that case, the customer has already paid $36, and used half of the current billing cycle. When the customer is switched to the Seeker plan in the middle of the month, with a cost of $60 the unused portion of the previous plan results in a credit of $18. The cost of the new plan for the rest of the billing cycle will be $30. Therefore, the total prorated cost of switching from the cheaper plan to the most expensive plan is $(30 - 18 = 12). This amount will be added to the next invoice.

What if I find inaccurate emails ?

Our system is not error free and has a success rate of 80%. You can always report inaccurate emails to us. For this purpose your need to contact us at and explain how you think the returned emails are inaccurate (e.g. Bouncing rate). Your email credits will be reimbursed if we are convinced that it's the case.

What if I reach Linkedin profile visiting limit ?

If you are about to reach the maximum profile visiting limit allowed by Linkedin, Skrapp will let you know and suspend your export activity until the next day.

If you have any questions, please contact us at